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Colleen interviews coach Sergiu SImmel and his client Dean Harrington, the owner of Shamrock Financial in Boston. Hear how transforming your business by honestly assessing your team can make a major difference in the sales and growth of your company. Dean shares his journey with his coach, Sergiu, through the process while giving advice and sharing examples of how you too can make a significant change with just a few simple changes.

 

Quoatables:

  • “84% of CEOs say that their #1 challenge is People Issues.”–Sergiu Simmel
  • “You cannot manage what you don’t measure.” -Dean Harrington
  • “Implement a Business Intelligence (BI) tool only AFTER you’ve implemented EOS!” -Dean Harrington
  • “I don’t know how you can run a company without a peer-to-peer advisory group.”–Dean Harrington
  • “The problem is always people!”–Dean Harrington
  • “Ask yourself: if this person left today, would you be happy, sad or relieved?”–Colleen Ferrary
  • “We had a lot of turnover because we were hiring on technical skills, instead of value fit.”–Dean Harrington
  • “When there is no clear Vision for the company, all are working at 50% capacity.”–Dean Harrington
  • “It’s always a people problem: you cannot throw ‘people spackle’ at it!”–Dean Harrington
  • “Going home to clean up the house because the cleaners are coming later.”–Sergiu Simmel
  • “Building TRUST among a team’s members takes time, skill and effort.”–Sergiu Simmel
  • “The EOS Implementer has been orchestrating mini rock fights.”–Dean Harrington
  • “Once we broke through the barrier of trust, it was revolutionary for us!”–Dean Harrington
  • “Sergiu teaches the Leadership Team to think like a coach!”–Dean Harrington
  • “We need a safe place for team members to engage in constructive criticism.”–Colleen Ferrary
  • “The effects of nepotism in growing businesses are wide.”–Colleen Ferrary
  • “We must strive to have the right people in the right seats at the right time for continued growth.”–Colleen Ferrary
  • “We tend to think of our People by their technical ability.”–Dean Harrington
  • “We must think of our People by their fit to our Core Values.”–Dean Harrington
  • “You DISCOVER your Core Values, you don’t invent (pick) them!”–Dean Harrington
  • “We are the victims of our own inertia.”–Sergiu Simmel
  • “The cost of keeping someone in the organization when they do not embrace most of the Core Values most of the time is PROHIBITIVE!”–Sergiu Simmel
  • “You must measure the Negative Cost of doing business.”–Colleen Ferrary
  • “Core Values are what we expect of one another.”–Dean Harrington
  • “Our Core Values are our brand!”–Dean Harrington
  • “Clarifying what exactly each functional seat is responsible for was transformative for us.”–Dean Harrington
  • “In the Accountability Chart, every single Function (seat) specifies ~5 Roles and Responsibilities.”–Sergiu Simmel
  • “One must structure organizations independent of the People currently fulfilling various functions.”–Sergiu Simmel
  • “Always involve your Leadership Team in making firing decisions.”–Dean Harrington
  • “Postponing firing decisions only further hurts people within the company.”–Colleen Ferrary
  • “Transparency of communication in an organization is built top-down.”–Colleen Ferrary